PointIQ
Support
PointIQ is a pickleball analytics app from Vibral LLC. If something isn't working or you have a question, write to us and a person will read it.
Email [email protected]
If that link doesn't open, write to support@vibral.org directly.
We reply within two business days. Please include your device and iOS version if you're reporting a problem.
Deleting your account
You can delete your account and its data from inside the app, without contacting us:
- Tap your profile photo in the top-right corner.
- Choose Delete my account.
- Confirm when prompted.
This permanently removes your account, your games, and the data associated with them. It is a deletion, not a deactivation, and it cannot be undone. If you'd rather we handle it, email the address above from the address on your account.
Getting the app
PointIQ runs on iPhone and iPad, and everything also works in a web browser on a laptop or desktop. Your account is the same in both places, so games you log on your phone show up when you sign in on the web.
Common questions
More answers — pricing, video analysis, tracked-game credits and device support — are on the PointIQ FAQ.
I didn't get my sign-in link.
PointIQ signs you in with an emailed link rather than a password. Check your spam folder, confirm the address you entered, and request a new link — each one expires after 15 minutes and can only be used once.
Why does the app ask for my location?
Only to suggest the venue you're playing at when you start or end a session, so you don't have to type it. It's stored as a venue name, never as coordinates, and you can turn it off under Privacy & location.
My stats look wrong or a game is missing.
Games sync from the cloud when the app opens, which can take a few seconds on a large library. If something still looks off after a refresh, email us with the date of the game and we'll look at it directly.
How do I export or get a copy of my data?
Email [email protected] from your account address and we'll send you a copy of the data we hold.
Do I need an account to use the app?
Yes — your games, stats and history are tied to your account so they follow you across devices.